Sidetracked again
I tried to rekindle this blog the other day with a quick post and the total intention of getting right back here. I’ve got big plans for this site ‘yanoe ;-)
Best laid plans of mice and all, the next Tweetdeck minute, I’m having major problems with my Internet connection. Can’t connect at all.
I’m no hardware kinda geek but tried the few things I know. I released and renewed my address, rebooted my modem that isn’t and my ‘puter.
Turned to software solutions. Ran Network Magic. Network Magic has been a miracle cure to setting up a home network for me but it couldn’t connect me to the ‘net either. I even tried Qwest QuickCare Client (whew, say that fast), the software my ISP provides. :(
Finally, I dialed up Qwest customer service and, as I’m struggling on my bad connection to make myself understood to the voice recogition software on the other end, the Internet magically connected. That’s what I was calling for, so I hung up. So did the Internet.
I rang the Qwest computer back again. The magic connection to the Indy 5,000 came back again too. I’m thinking, “Wow, a customer service computer with a sense of humor.”
So I hang up the world and dial it back again a couple times just checking. Even called my cell and talked to myself long enough to download my email and check my sites. Connection was a little slow for what I pay but fast enough not to whine about except for the fact that I have to be on the phone to be connected. What the heck? Isn’t that just about the opposite of how DSL is supposed to work?
If they are worried I might be dangerous when I talk on a cell driving on the street, wait until I get on the info-highway talking to myself. Sounds like a wreck just waiting to happen. Or, don’t I, and hasn’t it?
Anyway, I call customer service and keep talking and pushing buttons until I get a real person very far away. From a different continent, she runs tests on my line and, after two hours of my moving things and jumping through hoops, knows more about my problem from a googlezillion miles away than I do sitting in the middle of it. I need a new modem.
She explained that the “internal filter” in mine was bad right after she asked if I owned or rented the modem. I think it was about when I thought she said “yes, but you didn’t pay enough for it” that I started wondering but, bottom line was, call customer service in the morning and buy or rent a new one :)
Then we got off the phone and I got right back on my phone to access the Internet for some research. By then, I was really wondering if she knew what the h* she was talking about and how the heck DSL works anyway.
Track 2 – How DSL Works
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Comments
Had major problems with ClearWire DSL … got new modem from them and ended up getting a usb type connection from Verizon … don’t like that either as I run out of time before the end of my month and 5MB is the highest they sell … hmmmm
When I had dsl it was actually a separate phone line that automatically connected me thru the phone line then through the modem to my computer.
IMO you are connected to the wrong phone line on your modem.
Can’t help from here tho … sorry
Side note: I stopped at RadioShack and asked for “the Internet Guy”. I basically explained my problem and told him I thought I had “high open connections.” He said, “Oh, right, your phone line.” When I said that it was just the DSL, he replied “DSL is complicated”. End of story. No help, no sales for him either.
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